Customer Service客户服务
Service Guarantee
MyTrueHair adheres to the philosophy of “True Hair Quality, Sincere Service”, committed to providing customers with the highest quality wig products and the most considerate shopping experience. We understand that every customer’s needs are unique, so we listen attentively and respond professionally, making beauty simpler and more confident.
Choose MyTrueHair, and you will enjoy
Quality Commitment – Carefully selected premium materials, crafted with artisan workmanship
Caring Service – Professional team accompanies you throughout your shopping journey
Peace of Mind Guarantee – Comprehensive pre-sales and after-sales service system
Continuous Innovation – Constantly improving product quality and service standards
Pre-Sales Service
Professional Consultation Services
Product Details Explanation – We honestly and thoroughly introduce the characteristics of every product
Personalized Recommendations – Provide professional purchasing advice based on your face shape and skin tone
Size Guidance – Provide detailed measurement guidelines to ensure perfect fit
Quick Response Promise
24 Hours Online – Round-the-clock answers to your questions
2-Hour Quick Reply – Reply to emails and messages within 2 hours during working hours
Real-time Online Customer Service – Online customer service in the bottom right corner of the website is always at your service
Order Tracking Service
Shipping Notification – Provide logistics tracking number immediately after goods are shipped
Delivery Tracking – Real-time updates on logistics status, letting you wait with peace of mind
Arrival Reminder – Thoughtful arrival notification service
After-Sales Service
Service Guidance
If you have any questions about the wig you received or need care guidance, please contact our customer service team immediately. Our professional consultants will provide you with:
Wearing technique guidance
Care method suggestions
Styling and matching solutions
Quick problem resolution
Quality Guarantee
Quality Issue Commitment – We take full responsibility for quality issues not caused by human damage
Quick Response – Provide solutions within 24 hours after receiving after-sales requests
Professional Handling – Experienced after-sales team ensures problems are properly resolved
Service Commitment
Our Promise
✅ Honest Business – Truthful product descriptions, transparent pricing policy
✅ Professional Service – Well-trained customer service team, professional and caring
✅ Quick Response – Timely replies, efficient problem solving
✅ Continuous Improvement – Listen to customer voices, continuously optimize service
Your Satisfaction, Our Pursuit
MyTrueHair always takes customer satisfaction as the highest standard. We believe that quality products combined with caring service can give every customer a wonderful shopping experience.
Contact Us
（1）Are you a customer who needs help?
If you have questions about your order, our products, or our website, please send an email to MyTrueHair@kirintrade.com or contact them through the MyTrueHair in the upper right corner of this page.
Contact us!
（2）Customer Service Email:
MyTrueHair@kirintrade.com
（3）Working Hours:
Monday toFriday 9:00-21:00
Online Customer Service
Online customer service window in the bottom right corner of the website
Instant response, real-time answers
Supports image and video consultation
Join the MyTrueHair family, let’s share beauty and spread confidence together!
